When does the rent money get paid into my account?

On the 10th and 25th of each month, unless those dates fall on a public holiday or weekend, in which case all monies held will be paid the following working day unless instructed by the landlord. A statement is issued at the same time outlining the debits and credits for that month.

How do tenants pay their rent?

Tenants have several options to pay their rent, leaving no excuse for late payments: via internet banking through their chosen financial institution, or via DEFT.

What happens if a tenant stops paying rent?

We have set procedures to ensure regular payments are made and notify the landlord of any issues with rent arrears before they become a problem. When a tenant falls behind in their rental payments they are issued with an arrears notice advising them that they are behind and requesting that they rectify the problem. If…Read More→

What kind of insurance do I need for a commercial building?

For commercial property, only the structure needs insurance, not the contents. You’ll also need liability insurance in case someone is injured on your property. Rent interruption insurance is advised. Such insurance reimburses you for lost rent in the event your building is damaged by a fire, storm, tornado or similar disaster.

Landlord Information Statement

For a full outline of what you must know before you start renting your property, please refer to the Landlord Information Statement provided by the Department of Fair Trading.

When do I receive my payments?

We process funds on the 10th and 25th of each month. If these dates fall on a weekend or public holiday we will process the business day beforehand.

What if I’d like to sell?

If you decide to sell your investment property, talk with our Investment Services team about the process. We have preferred real estate agents who share our values that we can put you in touch with. If the property has sold and the lease agreement has expired, the owner may terminate the agreement by giving 30 days’ written notice, on…Read More→

What if I’d like to end the tenancy?

Due to the recent COVID-19 legislation introduction, the notice period to terminate a tenancy agreement has changed when providing notice to a tenant. You are now required to provide 90 days’ written notice when in a fixed-term agreement. The notice may be given at any time up until the fixed term expires but this cannot…Read More→

What options do I have when maintenance or repairs are needed?

Your property manager can arrange all maintenance and repairs to be carried out on your behalf should you prefer. General repairs and maintenance are included in our management fee. However, there is a fee applicable for insurance claims and larger projects.